This Privacy Policy explains how natural8 collects, uses, stores, shares, and protects your personal data when you use the natural8 platform. Please read it carefully. By registering an account or using our Services, you consent to the practices described herein.
All data transmissions are protected by 256-bit SSL encryption. natural8 does not sell your personal data to third parties.
You have the right to access, correct, and request deletion of your personal data held by natural8 at any time.
natural8 does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances.
Data practices comply with the requirements of natural8's international gaming licence and applicable data protection regulations.
natural8 ("natural8", "we", "us", "our") operates the online gaming platform accessible at https://natural8.asia and associated mobile applications (collectively, the "Platform" or "Services"). We are committed to protecting the privacy and personal data of all individuals who interact with our Platform, including registered players, prospective players, and visitors.
This Privacy Policy ("Policy") sets out in detail the personal data we collect, the purposes for which it is used, the parties with whom it may be shared, the security measures we apply to protect it, and the rights you have in respect of your personal data. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.
By creating a natural8 account or using any part of our Services, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must not use the natural8 Platform.
When you create a natural8 account, we collect information that you provide directly, including:
To comply with our international gaming licence obligations and anti-money laundering requirements, we collect identity verification documents including:
We collect information related to your financial transactions on the Platform, including deposit and withdrawal amounts, payment method details (bank account reference numbers, e-wallet identifiers such as Touch 'n Go eWallet or Boost account references), and transaction history. Full payment card numbers are not stored on natural8 systems.
We collect records of your gaming activity on the natural8 Platform, including game history, wager amounts, win/loss records, session durations, and game preferences across all product categories (poker, slots, live casino, Lucky Bingo, sportsbook).
When you access the Platform, we automatically collect technical data including IP address, device type and operating system, browser type and version, geographic location (country and region level), session timestamps, and Platform usage patterns.
We retain records of communications between you and natural8 support, including live chat transcripts, email correspondence, and support ticket histories.
natural8 collects personal data through the following means:
natural8 processes your personal data for the following purposes:
natural8 processes your personal data on the following legal bases:
natural8 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients where necessary:
We engage trusted third-party service providers to assist in operating the Platform, including payment processors, KYC/identity verification providers, fraud prevention services, cloud hosting providers, and customer support platforms. These providers process your data only on our instructions and are bound by contractual data protection obligations.
Where natural8 operates within a shared poker network or live casino studio network, limited data (username, balance information, gaming activity) may be shared with network partners to the extent necessary to provide the relevant gaming services.
natural8 may disclose personal data to regulatory authorities, gaming licence supervisory bodies, financial intelligence units, tax authorities, or law enforcement agencies where required to do so by law or regulation, or where disclosure is necessary to investigate, prevent, or report suspected illegal activity, fraud, or money laundering.
In the event of a merger, acquisition, reorganisation, or sale of natural8 or its assets, personal data held by natural8 may be transferred to the successor entity as part of that transaction. Affected Players will be notified via their registered email address prior to such a transfer taking effect.
natural8 requires all third parties to whom personal data is disclosed to maintain appropriate technical and organisational security measures and to process such data only for the specified purpose in accordance with our instructions.
natural8 operates as an international gaming platform. Your personal data may be transferred to, stored in, and processed in countries outside Malaysia, including countries where the data protection laws may differ from those in Malaysia. Where such transfers occur, natural8 implements appropriate safeguards to ensure your personal data receives a level of protection consistent with this Policy, including contractual data transfer mechanisms and technical security standards.
natural8 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised. Data that has been anonymised such that you cannot be identified from it is no longer considered personal data and may be retained and used indefinitely for analytical and statistical purposes.
natural8 uses the following categories of cookies and similar tracking technologies on the Platform:
You may control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the Platform. For strictly necessary cookies, disabling these in your browser may prevent you from accessing or using the natural8 Services.
natural8 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
While natural8 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your account credentials and for notifying natural8 promptly if you suspect unauthorised access to your account.
Subject to applicable law and our legal obligations, you have the following rights in respect of your personal data held by natural8:
To exercise any of the above rights, please contact the natural8 Data Privacy team via live chat support or at the email address provided in Section 15. We aim to respond to all data rights requests within thirty (30) days. In complex cases this period may be extended by a further sixty (60) days, in which case we will notify you of the extension and the reason for it.
Identity verification will be required before natural8 can process any data rights request, to ensure we do not disclose personal data to an unauthorised person.
The natural8 Platform is strictly restricted to individuals who are 21 years of age or older. natural8 does not knowingly collect personal data from individuals under 21. If natural8 discovers that personal data has been collected from a person under 21, that account will be immediately closed, the data will be deleted (subject to any legal retention obligations), and any funds will be withheld pending investigation in accordance with applicable legal requirements.
If you believe that natural8 may have inadvertently collected personal data from an individual under 21, please contact us immediately so that we can take appropriate action.
The natural8 Platform may contain links to third-party websites or services (including payment provider interfaces). natural8 is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies solely to data processed by natural8 in connection with the natural8 Platform.
natural8 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or operational procedures. Material changes to this Policy will be communicated to registered Players via email to their registered address and/or via a prominent notice on the Platform not less than fourteen (14) days before the changes take effect.
The effective date at the top of this Policy indicates when the current version came into force. Your continued use of the natural8 Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.
This Privacy Policy was last reviewed and updated on 1 January 2026. It supersedes all previous versions of the natural8 Privacy Policy.
For questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by natural8, please contact us through the following channels:
Please mark any data privacy requests clearly as "Data Privacy Request" to ensure they are routed to the appropriate team. We aim to acknowledge all written privacy requests within two (2) business days.
We're committed to keeping your data secure and your gaming experience private. Have questions about your account or data? Our support team is available 24/7.
21+ Only | Please gamble responsibly | natural8 is an international gaming platform